How it Works.

RingSimple Cloud Office by Rewired Telecom is a Hosted PBX service delivered from a well-designed, redundant network with every possible event in mind, from natural disaster to everyday network glitches. We understand that your phone service is critically important to you and you can rest assured that we have applied our superior cloud services knowledge to our Hosted PBX infrastructure.

Our Hosted PBX uses Voice over Internet Protocol (VoIP) technology to provide business-grade telephone service and features. It was designed specifically for the needs of our small and medium business customers.

VoIP technology, by definition, uses the public Internet to route telephone calls between end points. On the customer side, phones are connected to the Internet and incoming and outgoing calls are routed based on the customers’ preferences. We use our robust, redundant cloud based network to route calls to the Public Switched Telephone Network (PSTN) to ensure that customers can make calls to any working telephone number and that our customers can ALWAYS receive their calls!

PBX Services

The call processing portion of our Hosted PBX platform which delivers the calling features and customer-specific call routing is built on a robust, standards-based soft switch within a geographically distributed network.

We use high-availability hardware and network components to ensure redundant infrastructure within our datacenters. By using a high-availability infrastructure we are able to guard against common outages that might be caused by hardware failure or storage network failures. However, in the case of major datacenter disruption, we are able to restore PBX services from another datacenter within seconds.

Network Services

RingSimple connects to the PSTN (Public Service Telephone Network) via multiple interconnects with ILEC (Incumbent Local Exchange Carrier) and CLEC (Competitive Local Exchange Carrier) switch networks which also uses high-availability hardware and network components for telco interconnectivity with automatic failover to secondary network connections in the case of an outage. This highly-redundant, geographically diverse architecture allows us to ensure that voice traffic will still be delivered uninterrupted in the event that we lose connectivity to a telephone network.

Call Quality

Within our infrastructure we ensure the best possible call quality for our customers by taking several measures in how we architect our service.

  • Hosted PBX service components are placed as close to the edge of our network as possible to minimize the number of steps that VoIP packets must travel through and thereby reducing possible call-quality impact.
  • A large-pipe network is utilized to ensure plenty of capacity for VoIP calls.
  • Our network is over provisioned to ensure that our capacity is always sufficient for peak demand.

We can help you improve call quality by increasing bandwidth. We’ll test the quality of your current Internet connection to determine if it is sufficient to support the number of VoIP users within your company. Generally, a RingSimple Cloud Office VoIP call will use a maximum of 90 kilobits per second (kbps) of bandwidth for the duration of the call, though phones that support G.729 codec will use 30kbps. The amount of bandwidth needed for RingSimple Cloud Office will depend on the number of users, call volume and call patterns. For example, if you had five RingSimple Cloud Office users and each user is on the phone at the same time, it would require 450 kbps of available bandwidth (upstream and downstream) to ensure high call quality. Limited bandwidth can have an effect on call quality.

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